Terms and Conditions of “home inspection”

 

1. Service Inspection Process and Timeframes

1.1 Appointment confirmation.
After booking and payment, Hausum will confirm by email the availability of the requested date and time within the next business day. If there is no availability, reasonable alternatives will be proposed; if none are accepted by the client, they may opt for a full refund of the amount paid.

1.2 Preparation and access.
The client must obtain the necessary authorisations and ensure effective access to the property on the confirmed date and time, informing the owner of the estimated duration of the visit.

1.3 Estimated inspection duration.
The inspection will last approximately 60 to 120 minutes, and may vary depending on the property’s characteristics (floor area, condition, accessibility, and other technical factors).

1.4 Delivery of the report.
Hausum will send the technical report in digital format (PDF) to the email provided by the client within a maximum of 1 business day from the end of the inspection.
The report may include a recommendation to carry out additional checks or tests (for example, specific reviews of installations or consultations with specialised professionals). Such actions are the sole responsibility of the client, who must arrange them with the relevant technicians or entities; Hausum is exempt from performing them and from any obligations arising therefrom.

1.5 Computation of time limits and communications.
For the purposes of this contract, “business day” means Monday to Friday, excluding national and local holidays in the municipality where the property is located. All communications will be made by email and will take effect at the time of sending.

1.6 Force majeure and causes not attributable.
Time limits will be suspended in cases of force majeure or incidents not attributable to Hausum (e.g., lack of access due to external causes, emergencies, or utility interruptions). Hausum will inform the client and set a new date at the earliest reasonable opportunity.

2. Client Obligations

2.1 Access to the property.
The client is responsible for obtaining the necessary authorisations and ensuring effective access to the property on the confirmed date and time for the inspection.

2.2 Prior information.
The client must provide Hausum with the necessary information about the property (exact address, relevant features, contact details of the person who will provide access, etc.) in good time, ensuring its truthfulness and accuracy.

2.3 Land registry/cadastre floor area.
The client must provide Hausum with the actual square metres of the dwelling as recorded in the Cadastre or the Land Registry. In the event of a discrepancy between the declared and actual floor area, Hausum may:
a) Adjust the service to the actual floor area and pass on the corresponding additional cost, or
b) Suspend the inspection and reschedule it, applying the provisions of section 2.5.

2.4 Cooperation during the visit.
The client, or the person authorised on their behalf, must be available to allow entry and, if necessary, accompany the inspector during the visit.

2.5 Consequences of lack of access.
If, for reasons attributable to the client (lack of authorisation, absence, wrong address, or denial of access), the inspection cannot be carried out on the agreed date, Hausum may:
a) Retain an amount equivalent to the travel and administrative expenses actually incurred, or
b) At Hausum’s discretion, offer to reschedule the inspection to a new date.

2.6 Rescheduling at the client’s initiative.
The client may request a change to the confirmed date or time provided they give at least 24 business hours’ notice. Otherwise, Hausum may apply the provisions of section 2.5.

2.7 Technical conditions for the inspection.
The client must ensure, insofar as possible, that the property’s main installations (domestic hot water, heating, boiler, air conditioning, or other relevant systems) are operational and switched on during the inspection, or that someone familiar with their operation is available to facilitate activation.
Hausum will make reasonable attempts to verify the operation of these installations, but cannot be held responsible for the impossibility of checking them if they are switched off, inaccessible, or require specific manoeuvres unknown to the inspector.

3. Cancellation and Refund Policy

3.1 Right to cancel.
The client may cancel the contracted inspection at any time before it is carried out by notifying the email address indicated by Hausum.

3.2 Commencement of the inspection service.
Once payment has been made and Hausum staff have begun the process of data verification and inspection coordination, the service will be deemed to have commenced, as such management forms an essential part of the contracted service.

If the client decides to cancel the inspection before it has been scheduled, they may choose between:

• A VOUCHER for 100% of the amount paid, which may be used for the inspection of another property with equivalent characteristics. This voucher will not expire, will be non-transferable, and may be redeemed by contacting the Hausum team.

• A monetary refund equal to 80% of the amount paid, which will be made using the same payment method used at purchase.

The client must exercise their choice between voucher or refund at the time of cancellation. Once the choice has been made, it is irrevocable.

3.3 Cancellations with a confirmed appointment.
If cancellation occurs after the appointment has been confirmed and up to 24 hours before the scheduled time, the client may choose between:

• A VOUCHER for 100% of the amount paid, usable for the inspection of another property of the same or a higher category (paying the difference if applicable). This voucher will not expire, will be non-transferable, and may be redeemed by contacting the Hausum team.

• A monetary refund equal to 50% of the amount paid, which will be processed via the same payment method used for purchase.

3.4 Late cancellations, absence, or denial of access.
If cancellation is communicated with less than 24 hours’ notice, or if the inspector has already travelled to the property, or if access to the dwelling is not permitted for reasons attributable to the client (absence, refusal, or lack of authorisation), the service will be deemed not to have been provided due to the client’s fault, with no right to a refund.
Hausum may, however, offer a partial or full voucher as a goodwill gesture, without creating any future obligation.

3.5 Errors or changes in property data.
If the inspection cannot be carried out due to incorrect data provided by the client (incorrect address, wrong property, discrepancy with the floor area or category contracted, etc.), the provisions of section 3.4 will apply.

3.6 Force majeure or causes not attributable to the client.
If the inspection cannot be carried out due to force majeure or reasons beyond the client’s control (for example, sudden illness or inability to access attributable to a third party), Hausum will offer the client a rescheduling at no additional cost or, if this is not possible, a full refund of the amount paid.

3.7 Refund method and timeframe.
Refunds will be made within a maximum of 10 business days from Hausum’s acceptance, using the same payment method employed at purchase, unless otherwise agreed with the client.

4. Right of Withdrawal

4.1 General period.
In accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007, the client has a period of 14 calendar days from contracting the service to exercise their right of withdrawal without the need for justification.

4.2 Exceptions to the right of withdrawal.
Pursuant to Article 103(a) of the aforementioned law, the right of withdrawal will not apply where the performance of the service has begun with the client’s prior express consent and the client has acknowledged that they are aware they will lose this right once the service has begun.

4.3 Commencement of the service.
For the purposes of this contract, the inspection service is deemed to commence when Hausum receives payment, since at that moment the team begins the process of data verification, document review, and inspection coordination. This management is an essential part of the contracted service and constitutes the effective start of its performance.

4.4 How to exercise the right of withdrawal.
If the client wishes to exercise their right of withdrawal within the legal period and before the service has commenced in accordance with section 4.3, they must notify Hausum in writing at the email address provided, specifying their full name, order number, and address.

4.5 Refunds.
Hausum will refund all amounts paid within a maximum of 14 calendar days from receipt of a valid withdrawal request, provided the service has not commenced in accordance with section 4.3.

5. Scope and Limitations of the Service

5.1 Nature of the inspection.
Inspections carried out by Hausum are visual and non-invasive in nature. No core samples, dismantling, destructive measurements, or tests that may alter the inspected elements are performed.

5.2 Technical limitations.
The scope of the service is limited to elements that are visible and accessible at the time of the visit. Hausum does not guarantee the detection of hidden defects nor of those that manifest after the inspection.

5.3 Handling of installations.
Hausum inspectors do not handle electrical equipment, boilers, panels, gas, or plumbing, limiting themselves to basic operation observations and visual checks of apparent condition.

5.4 Assessments and recommendations.
The observations included in the report are technical and informational in nature and do not constitute an exhaustive diagnosis nor a certification of regulatory compliance.

6. Additional Commercial Conditions

6.1 Discount for a second inspection.
If a client contracts a second inspection with Hausum, they will be entitled to a 10% discount on the then-current service price, provided it is the same holder and the discount is not cumulative with other promotions, coupons, or special conditions.

6.2 Vouchers issued by Hausum.
Vouchers issued by Hausum, where applicable, will not expire, will be non-transferable, and may be applied to the full or partial payment of future inspections.
If the new dwelling to be inspected has a larger floor area or requires a service of greater technical scope, the client must pay the difference corresponding to the new price applicable at the time of contracting.

6.3 Incompatibility with refunds.
Once a voucher has been issued at the client’s request or with their acceptance, it may not be converted into a monetary refund, unless Hausum expressly and voluntarily decides otherwise.

7. Acceptance of the Terms

   By contracting Hausum’s services, the client declares that they have read, understood, and fully accepted these Terms and Conditions, as well as the applicable Privacy and Data Protection Policy.
   Such acceptance implies the client’s express agreement with the contracting, cancellation, withdrawal, scope, and service limitations described herein.